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I have received my order but the item is faulty
For non-electrical products, please give us a ring on 08448 111 800.
For electrical products, please contact the supplier directly. We have arrangements in place with these helpline providers for them to identify the cause of a fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy on our behalf.
If you are dissatisfied with the service provided by a particular helpline, please contact us on 08448 111 800 and we will take back control of the matter.
| Supplier | Product type | Helpline |
|---|---|---|
| Acer | Computing | 08717 601000 Mon-Fri 09.00 to 19.00 Sa-Su 10.00 to 17.00 |
| AEG | All | 08445 611611 |
| Beko | Electric Cookers | 0845 600 4902 Mon-Fri 08.00 to 18.00 Sa-Su 08.30 to 14.30 |
| Beko | Refrigeration | 0845 600 4903 Mon-Thurs 08.30 to 17.30 Fri 08.30 to 17.00 Sat 09.00 to 13.00 |
| Beko | Gas Cookers | 0845 600 4905 Mon -Thurs 08.30 to 17.30 Fri 08.30 to 17.00 Sat 09.00 to 13.00 |
| Beko | Dishwashers/Washing Macines/Tumble Dryers | 0845 600 4911 Mon -Fri 08.30 to 17.30 Sat 09.00 to 13.00 |
| Bosch | Domestic Appliances | 0844 8928979 Mon -Fri 08.30 to 20.00 Sat 08.00 to 16.00 Sun 09.00 - 15.00 |
Bosch |
Power Tools/Lawn & Garden | 0844 736 0109 Mon-Fri 09.00 - 17.00 |
| Hotpoint / Cannon / Indesit | White Goods Product Information | 0870 150 6070 Mon -Fri 08.00 to 18.30 Sat 08.30 to 17.30 Sun 09.30 to 15.30 |
| Hotpoint / Cannon / Indesit | White Goods After Sales |
0844 822 4244 Mon-Fri 08.00 to 18.30 Sat 08.30 to 17.30 Sun 09.30 to 15.30 |
| Canon | Photography | 0870 514 3723 |
| Dyson | Floorcare | 0870 527 5104 Mon -Sun 07.00 to 10.00 |
| Electrolux | All | 08445 613613 Mon-Fri 08.30 to 17.00 Sat 09.00 to 12.30 |
| Flavel Leisure | All | 0845 600 4921 |
| Flymo/McCulloch | All | 0844 8444558 Mon -Thurs 08.30 to 16.00 Fri 08.30 to 14.30 |
| Fuji | Photography | 0870 084 1310 |
|
Belling |
All | 0844 8153746 Mon - Fri 08.00 to 18.00 Sat 08.30 to 14.00 Sun 10.00 to 14.00 |
| New World | All | 0844 8153747 Mon-Fri 08.00 to 17.15 |
| Stoves | All | 0844 8153740 Mon-Fri 08.00 to 17.15 |
| Higrade | Computing | 0208 532 6199 M-F 09.00 to 17.30 |
| Hoover/Candy | All | 08444 995 599 Mon-Fri 08.30 to 18.00 Sat 09.00 to 17.00 Sun 10.00 to 16.00 |
| JVC | TV/DVD/AUDIO | 0845 610 4164 Mon-Fri 08.00 to 18.00 Sat 09.00 to 17.00 |
| JVC | Camcorders | 0161 6881982 |
| JVC | All Other | 0870 330 5000 |
| Kodak | Photography | 0870 243 0270 |
| LEC | All | 0844 815 3737 |
| LG | White Goods | 0870 873 5454 |
| LG | TV/DVD/Audio | 0845 6104164 Mon-Fri 08.00 - 18.00 Sat 09.00 -17.00 |
| Morphy Richards | Electrical | 0845 077 7700 |
| Nikon | Photography | 0870 770 0231 |
| Olympus | Photography | 0207 253 2772 |
| Panasonic | All | 0844 844 3852 Mon-Thurs 09.00 to 17.30 Fri 09.30 to 17.30 |
| Pentax | Photography | 0870 736 8299 |
| Philips Electrical | TV/DVD/Audio | 0845 610 4164 Mon-Fri 08.00 to 18.00 Sat 09.00 to 17.00 |
| Philips Electrical | Camcorders | 0161 688 1982 |
| Phillips Electrical | All other | 0870 900 9070 |
| Praktica | Photography | 0800 043 9070 |
| Samsung | TV/DVD/Audio |
0845 610 4164 Mon-Fri 08.00 to 18.00 Sat 09.00 to 17.00 |
| Samsung | Computers/Cameras/MP3s | 0845 726 7864 Mon-Fri 08.00 to 20.00 Sat 09.00 to 18.00 Sun 09.00 - 18.00 |
| Samsung | Camcorders | 0161 688 1982 |
| Samsung | Refrigeration | 0845 726 7864 |
| Sanyo | TV/DVD/Audio | 0845 610 4164 Mon-Fri 08.00 to 18.00 Sat 09.00 to 17.00 |
| Sanyo | All other | 0870 240 7475 |
| Sony | Digital Cameras | 0870 511 1999 M-F 09.00 to 17.00 |
| Sony | Computing | 0870 240 2408 M-F 09.00 to 17.00 |
| Sony | TV/DVD/Audio | 0845 610 4164 Mon-Fri 08.00 to 18.00 Sat 09.00 to 17.00 |
| Sony | Electronic Games | 0844 736 0595 Mon-Fri 08.00 to 20.00 Sat 10.00 to 18.00 Sun 10.00 to 18.00 |
| Sony | Camcorders | 0161 688 1982 |
| Swan | Cookers/Laundry/Refrigeration | 0845 610 4118 Mon - Fri 08.00 - 18.00 Sat 09.00 - 17.00 |
| Swan | Small appliances and Floor care | 01733 404 709 mon - Fri 09.00 - 17.30 |
| Toshiba | Laptops | 0844 847 8944 Mon-Fri 08.00 to 18.00 Sat 09.00 to 17.00 |
| Toshiba | All other | 0845 610 4164 Mon-Fri 08.00-18.00 Sat 09.00 - 17.00 |
| White Knight | All | 08445 616 616 |
| Zanussi | All Products | 0844 612 612 Mon-Fri 08.00 to 18.00 Sat 09.00 to 13.00 |
| Zoostorm | Computing | 0844 800 6183 Mon-Fri 09.00 to 17.30 |
| LogiQ | Computing | 0844 800 6183 Mon-Fri 09.00 to 17.30 |
| Vax | Floorcare | 0844 412 8455 Mon-Fri 08.00 to 20.00 Sat 09.00 to 17.00 Sun 09.00 - 17.00 |
Information
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