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What is your returns policy?
14 day Approval Guarantee
We will replace or refund most items provided they are returned complete, unused and in the original packaging, with any appropriate security tags intact, within 14 days of receipt.
*Whilst we make every effort to collect your returns on the day specified, we cannot guarantee collection on that day, or accept liability for collections not made within this time scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed collections.
We will replace or refund most items provided they are returned complete, unused and in the original packaging, with any appropriate security tags intact, within 14 days of receipt.
Exceptions to our Approval Guarantee
Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. We will advise you of these exceptions when placing your order. These items are clearly identified on the product page and any conditions are set out there. This does not affect your statutory rights.
Our Approval Guarantee does not apply to some items or may apply only if certain conditions are met. We will advise you of these exceptions when placing your order. These items are clearly identified on the product page and any conditions are set out there. This does not affect your statutory rights.
Your Statutory Right To Cancel Your Order
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items such as personalised products, perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.
Sale of Goods Act 1979
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just call us on 0844 811 8112.
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. repair, replacement, or refund. Just call us on 0844 811 8112.
Supplier Helplines
If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy on our behalf. If you are dissatisfied with the service provided by a particular helpline, please contact us on 0844 811 8112 and we will take back control of the matter. Most helplines are open 9am – 5pm Monday to Friday.
If you report a fault with an electrical or furniture product, we may give you a supplier helpline to contact. We have arrangements in place with these helpline providers for them to identify the cause of any fault (we do not have the necessary technical expertise to do this) and to offer you an appropriate remedy on our behalf. If you are dissatisfied with the service provided by a particular helpline, please contact us on 0844 811 8112 and we will take back control of the matter. Most helplines are open 9am – 5pm Monday to Friday.
Promotional Offers
All promotional offers, e.g. free gifts, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items you keep.
All promotional offers, e.g. free gifts, must be returned in their entirety. Failure to comply may result in you being charged the full price for the items you keep.
Returns outside of the Approval Guarantee
If you return an item to us outside the terms of our Approval Guarantee, and your statutory rights do not apply, we may return the item to you at your expense or accept the return subject to charging you a returns processing fee, as shown below to cover our costs:
Products returned outside of the Approval Guarantee
Returned late (after 14 days) – up to £15
Returned incomplete, used, not in original packaging, or without security tags – up to £15 or returned to you at your expense.
Returned outside of the terms of the exceptions of the Approval Guarantee (e.g. returned once assembled – up to £15 or returned to you at your expense.
If you return an item to us outside the terms of our Approval Guarantee, and your statutory rights do not apply, we may return the item to you at your expense or accept the return subject to charging you a returns processing fee, as shown below to cover our costs:
Products returned outside of the Approval Guarantee
Returned late (after 14 days) – up to £15
Returned incomplete, used, not in original packaging, or without security tags – up to £15 or returned to you at your expense.
Returned outside of the terms of the exceptions of the Approval Guarantee (e.g. returned once assembled – up to £15 or returned to you at your expense.
The above charges will be charged to your credit account (if you purchased on credit) or deducted from your refund (if you paid by card).
*Whilst we make every effort to collect your returns on the day specified, we cannot guarantee collection on that day, or accept liability for collections not made within this time scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed collections.
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